Privacy Policy

Privacy Notice for Helen Were Acupuncture

Dated: 12/09/2024

At Helen Were Acupuncture, we take your privacy seriously and are committed to safeguarding your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy notice explains how we collect, use, and protect your personal data.

1. Personal Data We Collect

We collect and process personal data necessary for providing you with acupuncture treatment and related services. This includes:

- Name

- Contact details (phone number, email address, postal address)

- Date of birth

- Medical history and health information related to your treatment as provided by you.

- Appointment details

2. How We Use Your Personal Data

We only use your personal data for the following purposes:

- To provide acupuncture treatment and ensure continuity of care

- To contact you about appointments or follow-up care

- For internal administrative purposes, such as record-keeping and billing

- To comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

- Explicit Consent: We collect and process your health information that you give to us with your explicit consent, which you can withdraw at any time.

- Legitimate Interests: We may process your contact information and other details to manage your appointments and provide ongoing care.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We will only share your information in the following circumstances:

- To comply with legal obligations, such as reporting to health authorities if required by law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this notice and in line with legal and professional requirements.

6. Data Security

We are committed to ensuring that your personal data is secure. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or destruction.

7. Your Data Rights

Under the UK GDPR, you have the following rights regarding your personal data:

- Right of Access: You can request a copy of the personal data we hold about you.

- Right to Rectification: You can request that any inaccurate or incomplete data be corrected.

- Right to Erasure: You can request the deletion of your personal data, subject to certain legal obligations.

- Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.

- Right to Data Portability: You can request your data be transferred to another service provider in a structured, commonly used format.

- Right to Withdraw Consent: Where we rely on your consent to process your data, you can withdraw it at any time.

8. Cookies and Website Data

If you visit our website, we may collect information through cookies. A separate cookie policy outlines how we use cookies, and you have the option to manage or disable cookies through your browser settings.

9. Complaints

If you have any concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

- Website: [https://ico.org.uk](https://ico.org.uk)

- Phone: 0303 123 111310.

If you have any questions about this privacy notice or how we handle your personal data, please contact us at:

Name: Helen Were, Helen Were Acupuncture

Address: Sharpsbridge Farm, Sharpsbridge Lane, Piltdown, East Sussex, TN22 3XG

Telephone: 07720 398 618

Email: helen.were@icloud.com